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Support

Our Commitment

We provide stable, reliable, and efficient LED lighting support — from product delivery to technical assistance.

Technical support 1

What We Offer

 

 

 

product-download

Product Downloads

Specifications, manuals, test reports, certificates.

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Technical Support

 Assistance with product selection, lighting simulation, installation, and troubleshooting.

Warranty-Service

Warranty Service

Replacement, repair or parts supply under valid warranty terms.

FAQ

FAQ

 Quick answers to commonly asked technical and installation questions.

Customization

Customization

Support for project-based customization, OEM/ODM.

How to Get Support

Phone: +48 731 516 632

Email :info@lumoluxled.com

Online Consultation: Website / WhatsApp / WeChat (if applicable)

Support Process 

1. Submit request 

2. Initial response within 48 hours 

3. Diagnosis 

4. Solution: (repair/replacement/parts))

5. Follow-up

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NEVA--Engineering-Case-Study
NEVA Engineering Case Study
VIVA 2
NEVA Engineering Case Study