Support

What We Offer

LumoLux provides comprehensive support for lighting projects across industrial, commercial, and office environments.

From product documentation to technical assistance and

after-sales service, we support every stage of the project lifecycle to ensure reliable performance and smooth project execution.

Product Documentation & Downloads

Technical datasheets
Installation manuals
Photometric files (IES / LDT)
Test reports and compliance certificates

Technical Project Support

Product selection guidance based on application
Lighting layout and simulation support
Installation consultation
Troubleshooting during project execution

Warranty & After-Sales Service

Product replacement under valid warranty terms
Repair or spare parts supply
Technical assessment of product issues
Structured claim handling process

Project Customization Support

Application-based product adaptation
Optical / mechanical configuration adjustments
Project-specific requirements support
(No standard catalogue limitation — adapted for real project needs)

Project Support Commitment

We focus on providing structured, responsive, and engineering-oriented support throughout the entire lighting project lifecycle — ensuring reliable communication, technical clarity, and consistent execution.