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FAQ

FAQ

What products do you offer?

We provide specification-ready LED lighting solutions for commercial and industrial applications, including linear trunking systems, track lighting, modular linear fixtures, panel lights, strip lighting, and high-bay luminaires.
All products are designed for project use and consistent performance across large installations.

Are your products compliant with EU regulations?

Yes. Our products are developed in accordance with European standards and directives, including CE, RoHS, and ERP requirements.
Relevant certifications and technical documentation can be provided upon request.

Do you keep stock in Europe?

Yes. We maintain stock in EU-based warehouses to support fast and reliable delivery across Europe.
This helps reduce lead times, avoid customs delays, and ensure continuity for ongoing projects.

What is your typical delivery time?

For stocked items, dispatch is typically within 48 hours from our EU warehouse.
For project orders or customized products, lead time is usually 3–6 weeks depending on specifications and quantity.

Do you support project-based lighting solutions?

Yes. We support project requirements with lighting layout suggestions, product selection guidance, and technical coordination.
Files such as IES/LDT and datasheets can be provided to assist with lighting design and project approval.

Can you provide lighting simulation (e.g. Dialux)?

Yes. We can support lighting simulations and provide optimized layouts based on your project requirements to help improve energy efficiency and lighting performance.

Do you offer product customization?

Yes. We support project-oriented customization, including optical performance (e.g. beam angle, UGR), driver options (e.g. DALI, emergency), power and lumen output, and product finishes.
Customization is available based on project scale and technical requirements.

How do you ensure product quality?

We implement a structured quality control process covering incoming materials, in-process inspection, and final product testing.
All products undergo aging tests and performance verification before shipment to ensure reliability.

What warranty do you provide?

We offer a standard 5-year warranty on most products.
The warranty covers manufacturing defects under normal operating conditions. Detailed terms can be provided upon request.

What technical documents can you provide?

We provide complete technical documentation, including datasheets, IES/LDT files, product specifications, and certification documents, to support project planning and approval processes.

Do you have minimum order quantity (MOQ) requirements?

MOQ depends on the product type.
For standard items available in EU stock, flexible quantities are possible. For customized products, MOQ may apply depending on specifications.

How is pricing structured?

Pricing is based on product specifications, order quantity, and project requirements.
We offer competitive quotations for project-based orders and long-term cooperation.

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